Cancellation & Refund Policy

Last Updated: June 27, 2026

ArrowLogicx Tech Pvt Ltd ("Company", "we", "us", or "our") is dedicated to providing smooth, transparent, and reliable on-demand domestic house help services through the Zafabit platform. This Cancellation & Refund Policy outlines the terms under which bookings can be cancelled, refunded, or rescheduled.

1. Booking Cancellations

You may cancel or reschedule your domestic help bookings through the Zafabit mobile application. The cancellation fees are applied as follows:

  • Free Cancellations: Bookings cancelled more than 2 hours before the helper's scheduled arrival time will be fully refunded with zero cancellation charges.
  • Late Cancellations: Bookings cancelled within 2 hours of the helper's scheduled arrival time will incur a cancellation fee of ₹99. This fee is used to compensate the Service Partner for their travel plans and missed opportunity window.
  • No-Shows by Customer: If the Service Partner arrives at your designated address and is unable to gain access or contact you within 15 minutes, the booking will be treated as cancelled, and a late cancellation fee of ₹99 will apply.

2. Service No-Show by Helper

We hold our Service Partners to high standards of reliability. If a helper partner does not arrive within 30 minutes of the scheduled time and you choose to cancel the booking, you will receive a 100% refund, including any convenience fees. Alternatively, we can help match you with another helper in your vicinity on a priority basis.

3. Service Quality Complaints & Disputes

We want you to be fully satisfied with the helper's sweeping, mopping, utensil washing, or kitchen prep work. If the service was not completed as requested or was unsatisfactory, please let us know:

  • All service quality complaints must be reported within 24 hours of the booking's completion. Reports can be filed directly in the app under "Disputes" or by emailing arrowlogicx@gmail.com.
  • Depending on our team's assessment (which may include reviewing before/after details, partner logs, and photo proof), we will either process a partial/full refund to your account, or assign a partner to re-do the service at no extra cost.

4. Processing and Timeline for Refunds

Once a refund is approved by our support team, the payment is initiated back to your original source account:

  • UPI Payments: Refunds processed via UPI (GPay, PhonePe, Paytm, etc.) typically reflect within 24 to 48 hours.
  • Cards and Net Banking: Refunds to Credit/Debit cards or Net Banking accounts depend on bank settlements and generally take 5 to 7 business days.
  • Convenience fees or platform charges are non-refundable unless the cancellation is caused directly by a Service Partner no-show or a technical glitch on the Zafabit platform.

5. Policy Updates

ArrowLogicx Tech Pvt Ltd reserves the right to amend this Cancellation & Refund Policy. Any changes will be updated on this page with a revised "Last Updated" date.

6. Contact Support

For any cancellation issues, refund statuses, or booking disputes, please reach out to us at:

ArrowLogicx Tech Pvt Ltd
Kunnumpuram, Thrikkakara, Vazhakkala, Kochi, Kakkanad, Kerala 682021
Email: arrowlogicx@gmail.com
Phone: +91 90618 36553