Privacy Policy

Last Updated: June 27, 2026

ArrowLogicx Tech Pvt Ltd ("Company", "we", "us", or "our") operates the Zafabit Instant House Help Platform (including our website, mobile application, and related services). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, please contact us at arrowlogicx@gmail.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the platform, request services, or contact us. This includes:

  • Personal Identifiers: Name, phone number, email address, physical/postal address, and profile photo.
  • Location Data: Real-time geographic location via GPS to match you with domestic service providers in your immediate vicinity (e.g., Kakkanad, Vazhakkala, Kochi).
  • Payment Information: Financial transaction data processed through secure, PCI-compliant third-party gateways (we do not store raw credit card numbers on our servers).
  • Provider Data: Government KYC documents, police verification certificates, skills logs, and reference contact information (for registered domestic service partners).

2. How We Use Your Information

We process your data for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations. These include:

  • Matching and introducing customers to background-checked cleaning and cooking service partners.
  • Calculating localized distance, routing, and ETA data for on-demand bookings.
  • Sending system updates, transactional SMS, emails, and platform notifications.
  • Verifying identities, performing audits, and maintaining the safety of both customers and service partners.
  • Processing customer billing, handling refunds, and issuing earnings to partners.

3. Information Sharing & Disclosure

We only share your information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Your information is shared with:

  • Service Providers: Booking details (your name, telephone number, and address) are shared with the matched cleaner/cook helper to perform the requested service.
  • Third-Party Processors: We use secure payment processors, map location engines (Google Maps SDK), and SMS dispatch APIs to run platform mechanics.
  • Legal Authorities: Where strictly required by law to cooperate with police audits, court summons, or regulatory bodies in Kochi/Kerala jurisdiction.

4. Data Security and Retention

We have implemented appropriate technical and organizational security measures (including SSL encryption and tokenized sessions) designed to protect the security of any personal information we process. However, please remember that no transmission over the internet can be guaranteed 100% secure.

We retain your personal data for as long as you maintain an active account, or as necessary to fulfill our local tax, dispute resolution, and auditing liabilities.

5. Your Privacy Rights & Choices

Depending on your location, you have certain rights regarding your personal data, including the right to access, correct, or request the deletion of your account and personal information. You can do so directly within your app settings, or by visiting our dedicated Data Deletion Request Page.

6. Play Store & App Store SDK Requirements

Our mobile app uses official Google Play and Apple App Store frameworks. These SDKs collect diagnostic information (crash logs, app performance stats) to help us ensure high performance and application stability. This diagnostic data is completely anonymous and does not contain personal identifying markers.

7. Updates to this Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. The updated version will be indicated by an updated "Last Updated" date at the top of this page.

8. Contact Us

If you have any questions or comments about this policy, or wish to exercise your data rights, you can reach out to us at:

ArrowLogicx Tech Pvt Ltd
Kunnumpuram, Thrikkakara, Vazhakkala, Kochi, Kakkanad, Kerala 682021
Email: arrowlogicx@gmail.com
Phone: +91 90618 36553